How long it takes for founders item transfer

As title says... I've contacted Cheap Blade And Soul Gold NCsoft 2 days ago, couple of hours later I got response with questions from where to where transfer (even though I said all the info they asked at my first letter) and that's it - nothing. I'm lvling my new character at other server but no founders pack item transfers, no NCoins refunds that I've spent on that character at other server - nothing. I paid 120euros and still get no support? What kind of mess is this? If by any miracle any staff member reads forums and see this - can something be done about this? It's not even funny... You gave us opportunity to move to other server, but not doing what you promised.

My sisters submits their tickets like 3 days ago as well, they have replied asking for Infor do you want this yes or no etc.but its been over 2 days now since my sisters have replied and yet no response from NCWEST. i guess they are busy dealing with other issues. but i do hope everyone get their stuff transferred eventually

Submitted a half hour after the post went up about it being available and it took a little under 3 days... >.< Would just assume they bogged down at the moment and need to just hang in there.

Remember they trying to go in order of when they received the tickets from people and there might be a hefty waiting list still. :c

Seems like I'm not the only one on this boat... At least they could warn us that it might take days to complete it so we would be more calm but now - who knows - maybe their chillin in our money

Haha same :D hit 39 but due to exams will have to stop for couple of days, hope that at time I get my stuff x.x

Dude they still message me when i gave them the correct format asking me to repeat myself basically. It TAKES SO LONG ive been waiting 4 days i swear. Ive been Cheap Blade And Soul Gold suffering with this crap inventory spaces. Im so mad.

Im also pissed cuz people keep saying to get premium, not im at 20 mins waiting que as a premium member in Poharan. DA FK